Percona Managed Services for PostgreSQL

24x7x365 hands-on database monitoring and management for (a lot) less than you’d think

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Percona Managed Services for PostgreSQL gives you the peace of mind of knowing that technical experts are monitoring and managing your databases 24x7x365. You’ll free your team to focus on strategic priorities while benefiting from deep expertise across your PostgreSQL environments, whether they’re on-premises, in the cloud, or in a hybrid setup.

Percona Managed Services for PostgreSQL includes:

24x7x365 proactive monitoring and alerting

Automated weekly and monthly reports

Incident management and root cause analysis (RCA)

Robust change management

Expert DBA hands-on support

Named service delivery manager (SDM)

Federated login availability

Benefits of Percona Managed Services for PostgreSQL

24x7x365 proactive monitoring and support Proactive, hands-on monitoring and support to keep your database running at peak performance ✔

Industry-best SLAs Up to 15-minute service-level agreements ✔

Always-on emergency support Around-the-clock availability to ensure problems are resolved as quickly as possible ✔

Reduced costs Our experts are an extension of your team, giving you 24x7x365 coverage without having to hire on-staff DBAs ✔

If you’re running more than PostgreSQL, you can extend Percona Managed Services across your database environments — including MySQL, MongoDB; the cloud platforms of Amazon AWS, Microsoft Azure, and Google Compute Engine; and Amazon’s DBaaS offering of RDS and Aurora.

Percona Support is trusted by

Managed Services that fit your unique business needs

Percona Managed Services for PostgreSQL is available in Advanced and Premium tiers.

Features
Managed Services Advanced
(production environments)
Managed Services Premium (mission-critical environments)
24x7x365 hands-on support
✔
✔
Proactive monitoring and alerting
✔
✔
Proactive maintenance
10 flexible hours for improvements/maintenance
20 flexible hours for improvements/maintenance;
Eight (8) hours per month of query tuning;
Minor upgrades included
Robust change management
✔
✔
Live communication
Slack-based; up to 20 users
Slack-based; up to 50 users
Percona Knowledge Base
✔
✔
Dedicated Service Delivery Manager
✔
Yes, plus “Sticky Engineer” availability
Remote connectivity
Secure remote access (Tailscale)
Expanded remote access options (Tailscale, VPN, other Zero Trust solutions, etc.)
Federated login
n/a
✔
Severity 1 initial response time
30 minutes
15 minutes
Severity 2 initial response time
90 minutes
60 minutes
Severity 3 initial response time
24 hours (weekdays)*
4 hours
Severity 4 initial response time
48 hours (weekdays)*
24 hours
Severity 1 ongoing response time
n/a
1 hour
Severity 2 ongoing response time
n/a
4 hours
Software bug handling
Community fixes, bug fixes (for Percona software)
Community fixes, bug fixes (for Percona software), hotfixes
EOL software support
Advisory or Diagnostic Support for one (1)year past EOL date for supported upstream software
Advisory or Diagnostic Support for two (2) years past EOL date or until the next major version is deprecated
Liability and copyright indemnity options
n/a
✔
Proactive deliverables**
Yearly
Quarterly
Covered Software
Managed Services Advanced
(production environments)
Managed Services Premium
(mission-critical environments)
Percona Distribution for PostgreSQL
✔
✔
PostgreSQL Community
✔
✔
Percona Monitoring and Management
✔
✔
Percona Operator for PostgreSQL (Percona’s Kubernetes operator)
Available as an add-on
✔
PostGIS
✔
✔
pgvector, barman, repmgr
Available as an add-on
✔
Percona Everest
Available as an add-on
Available as an add-on

* Mon-Fri

**Proactive deliverables include: Business continuity review; top query review; in-depth performance review.

Discuss your needs with our team

Or contact us directly at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or via email at sales@percona.com

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