Percona Support and Services for Redis and Valkey
Run, manage, and scale your in-memory data infrastructure with trusted, enterprise-grade support for Redis and Valkey.
Start Strong: Assess, Plan, Build Right
Percona can help you evaluate your current Redis or Valkey environment, plan your path forward, and build an architecture designed for long-term scalability.
Health Assessments
Every environment is different, and small misconfigurations can lead to major problems. Our health assessments uncover risks in performance, availability, and configuration while also showing you whether Redis or Valkey is the best fit going forward.
Benefits:
- Identify performance bottlenecks before they cause outages
- Validate high availability and failover readiness
- Compare Redis vs. Valkey tradeoffs for your use case
Redis-to-Valkey Migrations
Switching from Redis OSS or Redis Enterprise to Valkey doesn’t have to be disruptive. We guide you with detailed planning, compatibility checks, and hands-on cutovers so your applications run smoothly throughout the process.
Benefits:
- Minimized downtime with careful staging and testing
- Smooth transition from Redis to Valkey with full compatibility
- Step-by-step guidance reduces migration risk for mission-critical workloads
Architecture and Design
When you’re building new or re-architecting, our experts help you design high-performance environments tailored to your workloads and growth plans. We ensure your foundation is secure, observable, and resilient.
Benefits:
- Scalable design that grows with your business
- Built-in observability, HA/DR, and security best practices
- Workload-specific recommendations for long-term stability
Stay Strong: Ongoing Support for Performance and Uptime
Even the best-designed deployments encounter unexpected challenges. Percona provides 24x7x365 expert support with SLA response times as fast as 15 minutes—so you can keep critical workloads up and running with confidence.
Our engineers resolve urgent issues quickly, from latency spikes to persistence failures, reducing downtime and protecting application performance.
Benefits:
- Around-the-clock access to Redis and Valkey experts
- Faster recovery with industry-best SLA response times
- Consistent stability across production and mission-critical workloads
Support with Percona isn’t just reactive. We partner with your team to fine-tune configurations, optimize performance, and strengthen security—helping you prevent problems before they start.
Benefits:
- Proactive tuning reduces emergency incidents
- Improved efficiency and lower latency for demanding applications
- Long-term reliability through expert configuration advice
