Percona Support for PostgreSQL

24x7 x365 PostgreSQL support for technical challenges and performance optimizations

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PostgreSQL content

Percona Support for PostgreSQL is a comprehensive, highly responsive, and flexible way to ensure the continuous performance of your PostgreSQL deployments, whether they’re on-premises or in the cloud.

We offer premium SLAs at standard-rate prices, and our skilled technical staff is accessible 24x7x365 to help you:

Keep your PostgreSQL installation running at peak performance

We’ll help you overcome issues that negatively impact performance like:

  • Poorly optimized queries
  • Slow response times
  • Incorrectly installed software
  • Improperly configured settings

Implement fixes in less time

Perplexing problem? Our PostgreSQL support engineers have seen it. We’ll help you diagnose and fix any issue — fast.

Accelerate development and operational productivity

We’ll handle your support needs so you can focus on more pressing matters.

Reduce application downtime

Increase uptime, restore service, and implement performance improvements.

Benefits

Real-time, truly responsive support ✔

Industry-best SLAs ✔

On-premises, hybrid, or in the cloud ✔

Flexible, customizable subscriptions ✔

Freedom from vendor lock-in ✔

Support all your extensions

Confidently handle modern data demands — vector search, time series, geospatial, and more.

Percona Support is trusted by

Support that fits your unique business needs

Percona Support for PostgreSQL is available in Advanced and Premium tiers.

Features
Advanced
(production environments)
Premium
(mission-critical environments)
Hours
24x7x365
24x7x365
Severity 1 initial response time
30 minutes
15 minutes
Severity 2 initial response time
90 minutes
60 minutes
Severity 3 initial response time
24 hours (weekdays)*
4 hours
Severity 4 initial response time
48 hours (weekdays)*
24 hours
Severity 1 ongoing response time
n/a
1 hour
Severity 2 ongoing response time
n/a
4 hours
Consultative support**
✔
✔
Live sessions per year
Unlimited for P1/P2, 4 (four) for P3/P4
Unlimited for P1/P2, 12 (twelve) for P3/P4
Users
10
50
EOL software support
Advisory or Diagnostic Support for 1 year past EOL date for supported upstream software
Advisory or Diagnostic Support for 2 years past EOL date or until the next major version is deprecated
Percona Knowledge Base
✔
✔
Web and email support
✔
✔
Phone and chat support
✔
✔
Screen sharing
Zoom
Zoom, Webex, Teams
Fixes for software bugs
Community fixes, bug fixes (for Percona software)
Community fixes, bug fixes (for Percona software), hotfixes
“Sticky Engineer” availability
n/a
✔
“Fast Track” ticket response
n/a
P1 Treatment for five (5) tickets per year***
Customizable support options
n/a
✔
Liability and copyright indemnity options
n/a
✔
Consulting discount
10%
20%
Covered Software
Support Advanced
(production environments)
Support Premium
(mission-critical environments)
Percona Distribution for PostgreSQL
✔
✔
PostgreSQL Community
✔
✔
Percona Monitoring and Management
✔
✔
Percona Operator for PostgreSQL (Percona’s Kubernetes operator)
Available as an add-on
✔
Percona Everest
Available as an add-on
Available as an add-on
PostGIS
✔
✔
pgvector
Available as an add-on
✔
barman
Available as an add-on
✔
repmgr
Available as an add-on
✔

Add-ons, such as EOL support, general consulting, and the addition of a Technical Account Manager, are available. Talk with the Percona team to discuss your options.

* Mon-Fri

** Consultative support is a proactive approach to support that is designed to help you prevent outages and ensure systems are performant.

*** Eligibility for the priority treatment is subject to contract terms.

Discuss your needs with our team

Or contact us directly at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or via email at sales@percona.com

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